Frequenty Asked Questions

Do you have a return policy?

We do allow returns, but with a few caveats. The pedal must be returned within 14 days of receiving the pedal and still in new condition (no scratches, no chips, no velcro, etc.). The customer will be responsible for return shipping as well as original shipping costs and payment fees (which will be deducted from the refund). If you think there may be a chance you will want to return your pedal, we recommend you order through our Reverb store rather than our website. If you order through Reverb and initiate a return, there will be no extra payment fees that you will be responsible for.

I submitted an order, but decided I want to cancel it. Can I cancel it if it hasn’t shipped yet?

Yes you can, but the refund you will receive will have the payment fees deducted from it.

How fast is your shipping?

We try to ship out all orders within 3 days of the order, with many shipping the same day. Exceptions would be pre-orders, during big sales, or when we are out of town on vacation. In those cases, we will try to put notes on the product pages giving an idea of what the shipping times will be like. U.S. shipments typically arrive in 2-3 days after shipping. International shipments can vary widely depending on the destination and the carrier.

Do you ship internationally?

We offer international shipping via USPS Priority International or DHL. With any international shipments, the customer will be responsible for any import customs or fees.

What are the dimensions of your pedals?

All our currently in production pedals use a standard 125B enclosure, which is the same size as most standard pedals (think standard JHS, Walrus, or BOSS pedals for reference). Those dimensions are 4.8″ x 2.64″ x 1.58″.

What kind of expression pedal can I use?

All our pedals which can use an expression pedal require a TRS connection where the signal is in the tip. Many common expression pedals will work with our pedals. You'll also want to make sure that you have set any dip switches on your pedal to allow for expression rather than external tap tempo.

How do I connect MIDI to your pedals?

For our pedals which offer MIDI capabilities, they use Standard TRS MIDI, also known as Type A. Because our pedals have an internal optocoupler required by the MIDI standard, there's no need for any special translation boxes like some other brands use, you just need to make sure you have a correct cable or a MIDI controller with a TRS output.